FAQ:Refunds

What is included with designs/themes/templates I may purchase?
Downloadable zip files come with images,installation instructions
and all the necessary html/php files required for program they were designed for.
Editable psd/psp files are NOT Included.
Most designs have spare buttons and images included so you can change/add your own text.
I would like to change some things on the Templates/Designs i bought, do you offer this?
We offer update services for all of our templates/designs, please contact us if you need changes to templates/designs you bought (or are planning on buying) for a price quotation.

Will Dezina ZenCart Templates 1.2* work with ZenCart 1.3*?
No, because ZenCart 1.3* programme is coded differently to ZenCart 1.2*.
Likewise, ZenCart 1.3* templates will NOT work with ZenCart 1.2*
Will Dezina ZenCart Templates 1.3* work with ZenCart 1.35?
Yes, ZenCart 1.3* Templates are tested and work with ZenCart 1.35.
Will Dezina ZenCart Templates 1.35 work with ZenCart 1.36?
No, ZenCart 1.35 Templates require additional css code in order to work correctly with Zencart 1.36.
Will Dezina ZenCart Templates 1.36 work with ZenCart 1.3* and ZenCart 1.35?
Yes, ZenCart 1.36 Templates work with ZenCart 1.3* and ZenCart 1.35?
Will Dezina ZenCart Templates 1.37 work with earlier ZenCart releases?
No, you may experience difficulties because ZenCart 1.37 program is coded differently.
Will Dezina ZenCart Templates 1.38 work with earlier ZenCart releases?
No, you may experience difficulties because ZenCart 1.38 program is coded differently.

I just paid, when do I receive my ordered templates/design?
After your payment has been received, you will see a download link
when you login to your Dezinacart account.
You are allowed to download your purchase/s up to 3 times.
After that you would need to contact us, so please take good care of your downloaded files.

Can I resell the templates/designs which I purchased from Dezina?
NO, reselling or redistribution of any Dezina theme/design or template is strictly prohibited.
Unique/Non Unique Designs?
Certain designs are available as a unique purchase
i.e. before public release, you may purchase a
design and it will immediately be removed and never sold
again, so only you will be able to display/use.
Unless stated, all of our designs are offered as non unique designs
i.e. means other people can purchase and use template you have chosen
Non-Unique purchase does not mean you can resell or redistribute
the template.
Unique purchase does not mean you can resell or redistribute
the template.
I am not satisfied with your product, I want a refund.
We will always discuss any problems you may be experiencing when installing our
templates/designs, which are tried and tested on the programmes they were designed for,
and then viewed/tested in Mozilla Firefox, Internet Explorer 6, Internet Explorer 7,Safari, Google Chrome before release.
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